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FAQs
Below are some of are common questions about orders
Do you delivery internationally?
Yes we do! However we do not cover taxes, duty, or fees on international shipments; which are levied once a shipment reaches your country. For more details head to our delivery details page.
How do I use Tallow balm?
Tallow is truly an all over balm and works wonder anywhere on the body. Our balms and sticks are toxin free, deeply nourishing and good enough to eat so lather yourself in love. Your skin will thank you.
The balm is sometimes harder than usual?
Our products are handmade on the Fierce farm in Somerset, England. Tallow is natural and can harden in cooler temperatures and get softer and more creamy when warmer. If your balm feels hard, rub it in your hands and it will melt into your skin s usual.
My contour stick won’t push up?
As above, when your contour stick is too cold, the tallow will harden. In cooler weather you may have to warm your stick a little to push it up. Try holding it in the palm of your hands for a couple of minutes and the tube should glide easily.
Will temperature have an effect on my Tallow Balm?
Our tallow-based product may soften or become grainy due to temperature changes, which is normal during different seasons. To restore its optimal consistency, gently reheat in a pan on low heat, pour back into the tin, and refrigerate for atleast 15 minutes and this will restore to its original consistency
Can I use my contour stick as a lip balm?
Absolutely! You can use it as a moisture stick on lips, cheeks, knees, elbows, and tops of hands. This little stick should be kept in your bag at all times. The natural contour stick is excellent for children too.
Is Mica a natural mineral?
Mica is a natural mineral that forms beautiful and natural shimmering pigments to colour our contour sticks. It is naturally occurring from the mineral silicate. It is a natural and non-toxic mineral.
Can I use the Nourish Balm on babies?
Absolutely. It is nourishing for babies skin, including nappy rash and eczema prone skin. It also works wonders on dry patches, feeding your child’s skin without any toxic load.
Can I use Tallow Soap on my face?
Our Tallow soap is a true wonder bar. Is it gentle and moisturising so wont dry out skin but is soft enough to cleanse your skin and also removes makeup!
Are your products cruelty free?
Yes, none of our products are ever tested on animals and why would they need to be as they are 100% natural. We do use beef fat which is an animal by product but we believe that to respect nature and the cycle of life, is to eat and use nose to tail. We use tallow from our sister brand @ossaorganic and our tallow comes from small batches of well cared for and happy cows. The cows are not exposed to antibiotics or hormones and are grass fed. The tallow we use is 100% soil association certified organic.
My skin is reacting differently, why?
If you are transitioning from commercial products, deodorants an toothpaste to more natural alternatives, your body will naturally begin to detox. Your toxic load will reduce and in order to detox you may experience outbreaks or other symptoms. Look at your body as a whole and make slow but sure changes. Remember your diet, your sleep and your hormones (balanced or not) will also play a vital role in your toxic load as you make more healthy changes.
Do your products contain preservatives or stabilisers?
Never.
Will my tallow balm smell?
The tallow we use is from our sister brand, Ossa and is from pasture raised organic cattle in Bedfordshire. It is 100% natural and isn’t bleached or deodorised but has a clean creamy smell. As with any natural product there are so many factors that affect each batch of balm we make - meaning, although we follow specific recipes and methods every time and strive for consistency, the natural nature of the product will always shift. This can depend on the time of year, the grass the cattle have been grazing, the temperature when it was made, the temperature it is stored at etc. Our tallow has a low odour however it is beef fat so do expect a slight creamy scent. If you are concerned about the smell, our sweet orange, vanilla and luxe range adds a beautiful scent. If you have purchased an unscented balm and the smell is really not for you (people have differing sensitives to smell) then you can safely add a few drops of your favourite skin friendly essential oil (patch test)
The texture of my tallow balm is a little different from my last order. Why is this?
Very occasionally there may be some texture variation in our balms - even within the same batch! This is understandable as we refuse to put anything synthetic in our products. As with any natural product there are so many factors that affect each batch of balm we make - meaning, although we follow specific recipes and strive for consistency, the natural nature of the product will always shift. This can depend on the time of year, the grass the cattle have been grazing, the temperature when it was made, the temperature your balm is stored at etc. It can even happen half way through an unfinished tin in your bathroom! Tallow is a little like a jar of raw honey – depending on where it’s stored or what the weather is doing it can form small fat crystals making it feel more grainy. It doesn’t happen very often and there seems to be no particular reason for it. It mainly occurs when the balm has been through significant temperature change. This is perfectly natural and these little grains will melt into your skin and that beef fat is still doing it nourishing job. To get it back to a smoother consistency you can always carefully re-melt and pour back into the tin
My Vanilla Whip Balm doesn’t smell quite the same as my last order?
We follow the same specific recipes and methods for all our products and only use 100% natural ingredients which, of course, can change with the seasons. We steep our olive oil whip base with an exact amount of pure ground vanilla pods for 3 weeks but there can be slightly differing results in the strength of smell. Each batch of vanilla bean will naturally be slightly different and can result in a subtle sweet cake like smell to a full vanilla ice cream scnet. Rest assured, however strong the smell, the beautiful natural properties of the vanilla are doing their magical work on your skin. It must also be noted that if you are used to synthetic vanilla scents you will find our vanilla balm is a much more natural, subtle scent. The reason we use only the beans/pods and not vanilla extract is because extract often contain alcohol and other filler ingredients
What is mica and why is it in the contour balms/selfie sticks?
Mica is the ingredient that gives our contour tins and selfie sticks their beautiful shimmering colours. We always used natural micas that are ethically sourced and eco-friendly. Micas are naturally occurring rock minerals mixed with iron oxide to create beautiful metallic colour. It is used the world over in skincare and make up products but it is important that it is sourced carefully and we always ensure our suppliers have ‘no child slave labour statements’.
Why is titanium dioxide an ingredient in some products?
Many mica colours have the addition of titanium dioxide to create a variety of different colours. It is a naturally occurring mineral with a whitening and reflective effect and is used in most makeup brands across the world and many natural sun creams. It appears on the ingredients label as CI 77891. Our products that include this ingredient are; Rose tint contour & stick, Pearl contour & shimmer stick, Mocha contour, true pink contour and dew contour.
All our products have Cosmetic Product Safety Reports which rigorously test our recipes for safety and ensure the percentages of the ingredients we use a safe for all.
If you are looking for colour without titanium dioxide we have our beautiful Rose tint nourish balm, bronze contour & sticks and Rhiannon contour that don’t contain titanium dioxide
How do I know the beef fat used in your products is from a safe source?
The tallow we use is from our sister brand, Ossa and is from pasture raised organic cattle in Bedfordshire. It is 100% natural and isn’t bleached or deodorised. This is fat for the food chain so is of the highest quality and is the ONLY fat we use in our products. Our organic farm in Bedfordshire is certified organic and has to ensure they are tested by the Soil Association to retain official organic status. All meat & tallow produced by the farm has a Safety data sheet to provide information about the traceability of the animals and that they are fit for the food chain. Each batch of product we make is linked to the batch of fat it was made from so there is 100% traceability on all our products
What if I don’t use essential oils in my skincare?
If you have a sensitivity to essential oils or are just cutting them out of your skincare routine we have a range of products to suite you. Try our unscented nourish balm or our Olive oil and tallow whip which is infused with organic vanilla bean for a beautiful scent without the essential oils. We also have our new Baby Balm which is our nourish balm infused with organic camomile and calendula flower. It has a floral scent.
Why is my Lux balm a darker golden colour than normal?
In the winter months, the organic rosehip oil that we purchase is always darker red in colour, it’s a seasonal variation and will usually be lighter again come spring. There is no colour transference onto your skin and it’s the same luxurious oil with the same beautiful properties. It can sometimes make the balm feel slightly grainier in the colder months – this is just the fat particles setting at different temperatures. Just warm the balm between your fingers and the little fatty beads will soon melt in. See also ‘The texture of my tallow balm is a little different form my last order. Why is this?’
Tallow Magnesium Balm
Specifically formulated for muscle aches and also supports relaxation and better sleep. However, it is not suitable for use on the face, as it can feel stingy on sensitive skin, especially for those who haven’t used magnesium products before. We recommend doing a patch test before first use to ensure your skin tolerates it well. Additionally, avoid contact with the eyes, as it may cause irritation
SOAP FAQs
We are transitioning our current pure tallow soap to a universal tallow soap bar (new recipe)in the new year.
In the meantime however we have made some necessary changes to the existing soap, which raise some questions we are happy to answer.
My soap is a different shape?
We have already moved our current tallow soap to the new rectangle shape - it is still the same recipe and ingredients. We won’t be changing the recipe until the new year.
What has changed?
We were pouring the soap mix into long moulds and then after it was set, cutting into the square soaps. Now, we are pouring the mix into individual moulds and popping them out one by one once hardened. It is a much quicker process as we don’t have to cut and clean each soap before boxing – this is a solution born from the high demand for our soaps, and our dedication to meeting the needs of all our customers.
Why does it look different in texture?
When the soaps were in the long moulds they retained heat much more, and went through a ‘gel phase’ where the soap heated up and changed to a more translucent look. As we are now pouring into separate soaps moulds, the mix cools down much quicker and doesn’t go through this ‘gel phase’ as it doesn't get quite so hot. It is now a more matt colour and texture in appearance which it is purely cosmetic and makes no difference in quality.
Why is it lighter in weight but still the same price?
There are a few reasons for this, all of which have been thought about and considered by our team. The first is cost of ingredients and of course, the rising costs in production. The weight difference is very small (90g vs 100g) due to the new shape which is stated on the label and website. In the last few months our ingredients costs have gone up - we have decided in this case to keep the price the same
My soaps look different from one another?
The beauty of small batch, handmade and natural products is recipes not formulas – which means each batch will be slightly unique from the other. This is a testament to how nature works – and is a sign that we truly live by our philosophy. If every product was exactly the same it would be an important flag suggesting a non-natural production process.
What is the production process of handmade soaps compared to machine made?
Handmade soaps are never going to have the factory-line consistency expected of a machine-made soap. This is the beauty of handmade! Handmade soap will differ from batch to batch in colour and sometimes surface texture. We are making soaps on the farm and even the slightest change in temperature and humidity can affect the overall finish of the soaps – as well as very many natural environmental aspects that change day to day. When you see that one batch is slightly different from the other it is a good thing - it shows we are working alongside nature and it’s seasons and staying true to our purpose that creates solutions from the land, not a lab.
My Soap has an uneven texture?
As the weather cools, so does the soap as per how it responds to the pouring process. When it is cooler in weather, it cools quicker around the edges of the mould when poured, and slower in the middle (sometimes leaving a small dip or bump).
My Soap has a white layer of powder?
Sometimes they can have a dusty layer called soda ash on top. This is a reaction when the fresh soap is hardening in the mould - its reacting to the air as it cures. It is perfectly harmless and just washes off with using the soap. It doesn’t diminish the actual quality of the soap use or effect lather or longevity.