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RETURN POLICY:

 

Want to return a parcel? No problem!

 

If the parcel is not damaged and you want to return it, you can do so within 14 days of the date you received it if it has not been opened. Please note that returns are only possible for the entire parcel, and we can only accept returns in original unopened packaging.

 

Returned products have to remain unused, in the condition they were received, and in their original box and/or packaging. It is not possible to return the items that have been opened, tested swatched or used.

 

Within 14 days of receiving your return we will examine the returned items and organise your refund. We will notify you by email about the return status.

 

Shipping fees and product(s) listed as Final Sale are non-refundable.

 

Broken/Damaged Boxes - please send us a picture of the box upon receipt from the courier so we can further investigate, and resolve the issue. Without any picture provided - we wont be able to issue a refund or replacement.

 

Missing items - please send us a picture of the item on the box upon receipt from the courier so we could investigate further and resolve the issue. Without any picture provided - we wont be able to issue a refund or replacement.

 

CUSTOMER RESPONSIBILITY:

 

Return products are your responsibility until they arrive at our warehouse.

 

Though it’s not required. We do recommend purchasing tracking services for your protection and to also hold on to the proof of postage in case you need to contact us about your return. Only products received by our warehouse can be credited.

 

If we cannot locate your order number, we are unable to process the refund. We encourage you to be mindful of what is being sent to us as any products incorrectly sent back cannot be credited and will not be sent back to you.

 

Fierce Nature does not incur the cost of return tracking or postage.

 

 

REFUNDS

 

We aim to refund you within 14 business days of the product being returned to Fierce Nature warehouse. However, these times may be impacted during high volume periods.

 

All returns will be credited to the original method of payment. We cannot process your refund to an alternative card. The refund will be issued upon processing of the retuned product(s). You will receive an email notification upon completion of return processing.